Privacy policy
How we collect, use, store and protect your personal information.
Our commitment and what we collect
Rehoboth Comprehensive Care Services (Community Regain Pty Ltd, ABN 12 657 939 896) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Practice Standards. This policy explains how we collect, use, store and disclose your personal information.
We collect personal information that is reasonably necessary to provide NDIS supports, including:
- Name, contact details, date of birth and address
- NDIS plan information and participant number
- Health, disability and support needs information
- Emergency contacts and nominated representatives
- Cultural, religious and language preferences
- Service delivery records and progress notes
How we use your information
We use your personal information to:
- Plan, deliver and review your supports
- Communicate with you, your family or your nominated representatives
- Meet our obligations to the NDIA and the NDIS Quality and Safeguards Commission
- Process payments and manage funding
- Respond to complaints and improve our services
- Comply with legal and regulatory obligations
Who we share your information with
We only share your information where you have consented, or where required or permitted by law. This may include:
- Other healthcare providers involved in your care, with your consent
- The NDIA and the NDIS Quality and Safeguards Commission
- Government agencies where required by law
- Emergency services where there is a risk to life or safety
- Insurance providers and legal advisors where appropriate
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage, access controls, staff training and confidentiality agreements.
Your rights, complaints and how to contact us
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent at any time
- Make a complaint about how your information is handled
Contact us
To access, correct or raise concerns about your personal information, contact us first:
- Phone: 1300 853 095
- Email: info@rehoboth.com.au
- Mail: 78 William St, Werrington NSW 2747
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or via oaic.gov.au. You can also reach our team through our contact page.